Política de privacidade

PRIVACY POLICY

Last Updated: 17 June 2026

3GREENFORCE – Transportes e Turismo, Lda. ("3GREENFORCE", "we", "us" or "our") is committed to protecting your privacy and handling your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking, purchase our services or otherwise interact with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

3GREENFORCE – Transportes e Turismo, Lda.

Website:
https://3greenforce.com

Email:
info@3greenforce.com

Telephone:
+351 960 041 075

Customer Support Hours:
Daily, from 09:00 to 19:00 (Portugal Mainland Time)

Postal Address:

Rua de Antero de Quental

4200-065 Porto

Portugal

For the purposes of applicable data protection legislation, 3GREENFORCE acts as the data controller of your personal information.

2. Personal Information We Collect

Depending on how you interact with our services, we may collect:

Contact Information

• Name

• Email address

• Telephone number

• Billing address

• Delivery address

Transaction Information

• Booking details

• Purchased services

• Payment confirmations

• Order history

Account Information

• Login credentials

• Preferences and settings

Technical Information

• IP address

• Browser information

• Device information

• Cookies and usage data

Communications

• Messages sent to us

• Customer support requests

• Feedback and enquiries

3. How We Collect Your Information

We may collect personal information:

• directly from you;

• automatically through our website and cookies;

• through service providers acting on our behalf;

• through payment processors and technology partners;

• through Shopify and related services.

4. How We Use Your Information

We may process your personal information to:

Provide Our Services

Including:

• processing bookings;

• managing payments;

• arranging transportation and experiences;

• communicating with you regarding your reservation;

• providing customer support.

Improve Our Services

To optimise our website, personalise your experience and enhance our operations.

Marketing Communications

Where permitted by law or where you have given consent, we may send newsletters, updates and promotional communications.

You may unsubscribe at any time.

Security and Fraud Prevention

To maintain the security of our services and prevent fraudulent or unlawful activity.

Legal Compliance

To comply with applicable laws, regulations and legitimate requests from public authorities.

5. Payment Information

Payments are processed through secure third party providers.

3GREENFORCE does not store complete payment card details.

Payment information is handled by certified payment platforms in accordance with applicable security standards.

6. Shopify Services

Our website is powered by Shopify.

Shopify may process personal information necessary to provide and optimise the services available on our website.

For further information regarding Shopify's privacy practices, please visit:

https://privacy.shopify.com

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• ensure the proper functioning of the website;

• improve user experience;

• analyse website traffic;

• provide relevant content and marketing communications.

Further information is available in our Cookie Policy.

8. Sharing of Personal Information

We may share personal information with:

• Shopify;

• payment service providers;

• IT and hosting providers;

• analytics providers;

• customer support providers;

• trusted operational partners;

• public authorities where required by law.

We do not sell your personal information.

9. International Transfers

Your information may be transferred to countries outside your country of residence.

Where required, such transfers are safeguarded through appropriate legal mechanisms, including the Standard Contractual Clauses approved by the European Commission.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;

• comply with legal obligations;

• resolve disputes;

• enforce our agreements;

• protect our legitimate interests.

11. Your Rights

Subject to applicable law, you may have the right to:

• access your personal information;

• request correction of inaccurate information;

• request deletion of your personal information;

• restrict processing;

• object to processing;

• withdraw consent where applicable;

• request portability of your personal information;

• lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

12. Data Security

We implement appropriate technical and organisational measures designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage can guarantee absolute security.

13. Third Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content or policies of those websites.

Users are encouraged to review the privacy policies of any external websites they visit.

14. Children's Privacy

Our services are not directed to children.

We do not knowingly collect personal information from individuals who are under the age required by applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated "Last Updated" date.

16. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

3GREENFORCE – Transportes e Turismo, Lda.